IVR Systems Comparison


Features On-Premise Hosted Enterprise
World Class Customer and Technical Support
End-to-End HIIPA-Compliance
Offered in Multiple Languages
Patient and Doctor Voice Messages
100% Professionally Recorded IVR Greetings and Prompts by Male/Female Voice Talents
No Busy Signals (Ever!)
Built-In Disaster Recovery
Hosted Across a Span of High Security Data Centers
No Additional Wiring Required (in your Pharmacy)
Local Dedicated IVR Phone Number Included
Unlimited Number of Simultaneous Incoming Calls
Pharmacy First – IVR Kicks in When the Pharmacy Staff Cannot Take Calls
Integrates with Over 50 Pharmacy Management Systems
Visual Management Dashboard
Option to Transfer Calls to the Pharmacy Staff (During Business Hours)
Advanced Caller ID Processing
Internal Call Router (Virtual Auto Attendant)
Reporting Tools
Supports Outbound Messaging (Calls/SMS/Email)
Automated Fax to Prescriber
Prescribers Line Announcement
Guaranteed 99.9% IVR Service Uptime
Ideal Solution for Multi-Location Pharmacies and Institutions

IVR Systems Comparison


On-Premise
✔ World Class Customer and Technical Support
✔ End-to-End HIIPA-Compliance
✔ Offered in Multiple Languages
✔ Patient and Doctor Voice Messages
✔ 100% Professionally Recorded IVR Greetings and Prompts by Male/Female Voice Talents
✔ Integrates with Over 50 Pharmacy Management Systems
✔ Visual Management Dashboard
✔ Option to Transfer Calls to the Pharmacy Staff (During Business Hours)
✔ Advanced Caller ID Processing
✔ Internal Call Router (Virtual Auto Attendant)
✔ Reporting Tools
✔ Supports Outbound Messaging (Calls/SMS/Email)
✔ Automated Fax to Prescriber
✔ Prescribers Line Announcement


Hosted
✔ World Class Customer and Technical Support
✔ End-to-End HIIPA-Compliance
✔ Offered in Multiple Languages
✔ Patient and Doctor Voice Messages
✔ 100% Professionally Recorded IVR Greetings and Prompts by Male/Female Voice Talents
✔ No Busy Signals (Ever!)
✔ Built-In Disaster Recovery
✔ Hosted Across a Span of High Security Data Centers
✔ No Additional Wiring Required (in your Pharmacy)
✔ Local Dedicated IVR Phone Number Included
✔ Unlimited Number of Simultaneous Incoming Calls
✔ Pharmacy First – IVR Kicks in When the Pharmacy Staff Cannot Take Calls
✔ Integrates with Over 50 Pharmacy Management Systems
✔ Visual Management Dashboard
✔ Option to Transfer Calls to the Pharmacy Staff (During Business Hours)
✔ Advanced Caller ID Processing
✔ Internal Call Router (Virtual Auto Attendant)
✔ Reporting Tools
✔ Supports Outbound Messaging (Calls/SMS/Email)
✔ Automated Fax to Prescriber
✔ Guaranteed 99.9% IVR Service Uptime


Enterprise
✔ World Class Customer and Technical Support
✔ End-to-End HIIPA-Compliance
✔ Offered in Multiple Languages
✔ Patient and Doctor Voice Messages
✔ 100% Professionally Recorded IVR Greetings and Prompts by Male/Female Voice Talents
✔ No Busy Signals (Ever!)
✔ Built-In Disaster Recovery
✔ Hosted Across a Span of High Security Data Centers
✔ No Additional Wiring Required (in your Pharmacy)
✔ Local Dedicated IVR Phone Number Included
✔ Unlimited Number of Simultaneous Incoming Calls
✔ Pharmacy First – IVR Kicks in When the Pharmacy Staff Cannot Take Calls
✔ Integrates with Over 50 Pharmacy Management Systems
✔ Visual Management Dashboard
✔ Option to Transfer Calls to the Pharmacy Staff (During Business Hours)
✔ Advanced Caller ID Processing
✔ Internal Call Router (Virtual Auto Attendant)
✔ Reporting Tools
✔ Supports Outbound Messaging (Calls/SMS/Email)
✔ Automated Fax to Prescriber
✔ Prescribers Line Announcement
✔ Guaranteed 99.9% IVR Service Uptime
✔ Ideal Solution for Multi-Location Pharmacies and Institutions